Terms and conditions

Welcome to hannearts.co.uk, the official website (“Website”) of Hanne Arts. This Agreement, together with the Disclaimer and the Privacy Policy, governs your use of this Website and any resources and services available on this Website, including but not limited to e-books, programs and coaching (collectively referred to as “Website”). This is a binding agreement. The Website is owned by Hanne Arts. The term “you” refers to the user(s) and/or viewer(s) of the Website, and “Hanne Arts”, “Hanne”, “I” and “me” refers to the owner of the Website.

Please read these Terms and Conditions (“T&C”) carefully, as they contain important information pertaining to your rights and responsibilities, as well as to my responsibilities and allowances toward you. By viewing and using the Website, you agree to this, and you agree that you have read, understood and accepted these T&C. If you do not agree with these T&C, do not use this Website.

By using this Website, you affirm that you are 18 years old or over (or of the legal age of majority in your jurisdiction) and that you are legally able to enter into this Agreement. You are not allowed to use this website and its resources if you are under the age of 18 and/or if otherwise prohibited in your country or under any law or regulation that is applicable to you.

Website use & consent

This Website aims to provide valuable education and information pertaining to eating disorder recovery, both from research and from personal experience. In addition to providing information, the other purposes of this Website include: providing you access to the content and services, including but not limited to e-books, programs, coaching and blog posts, as well as contact information. Any other use of this Website is prohibited.

As this Website is composed of a combination of research and personal experience, and as research is constantly evolving, you agree that some information may be outdated, inaccurate or missing facts, and that it is not medical, psychological or financial advice (please see the Disclaimer for more on this).

This Website is the property of Hanne Arts and is protected by intellectual property laws. If you purchase any services, resources, products or content — including but not limited to e-books, programs and coaching — or if you otherwise enter into a separate agreement with Hanne Arts, you will also be subject to the terms of that agreement, which prevail in the event of disagreement or conflict.

If you purchase any services, resources, products or content, you also agree that: (i) you are responsible for reading the full details before making the purchase; (ii) you enter into a legally binding contract to purchase an item when you commit to buy it and you complete the checkout payment process.

Prices charged for any of the services and resources are listed on the Website and/or provided upon direct enquiry, in pounds sterling (GBP), and include VAT where VAT is applicable. Hanne reserves the right to change any of the prices and any of the services and resources at any time, and to correct any pricing errors that may occur.

Cancellations and refunds

For digital content and resources, you can cancel within 14 days of purchase. If you have not accessed the materials, I will refund the full amount. If you have accessed them, I will refund 97% of the original price; the remaining 3% covers payment processing. To cancel, email hanne@hannearts.co.uk. For coaching, the service is month-to-month with no minimum term. You can cancel before your next payment by emailing the same address. Sessions already delivered are not refunded. Nothing in this section affects your statutory rights.

If you make use of the contact information and/or communication tools on the Website, you agree only to use these for lawful and legitimate purposes and not for posting or sharing any material unrelated to the use of the Website, including but not limited to spam, viruses, offensive content, or data in violation of any law. If you make use of the contact information and/or communication tools on the Website, you agree to and acknowledge that you own the content of the communication; Hanne Arts is under no obligation to ensure that the communication is legitimate. To access some of the content on this Website you may be required to provide information about yourself, such as your name and contact details (please see the Privacy Policy), and you agree that the information you provide will always be accurate, correct, up to date and pertaining only to you and no one else. I reserve the right to remove any communication at any time at my sole discretion.

Specifically, you agree not to use this Website to post, share, or otherwise communicate any inappropriate content including but not limited to:

• defamatory, hurtful, harassing, or otherwise unlawful information or bullying;
• advertisement, marketing, or spam;
• any other content that encourages unlawful acts or any content that infringes on any laws or regulations;
• unauthorised use or disclosure of private or confidential information pertaining to others;
• copyrighted materials made by others and shared without consent or valid licence; or
• false or misleading information.

If posts or communications are deemed to violate the above, this goes against the T&C and they may be removed from the Website. It also goes against the T&C to violate or attempt to violate any security features of this Website.

Memberships, renewals and cancellation

Coaching is billed monthly and renews automatically until you cancel. There is no minimum term. Before payment is taken you will be told, in one place and without having to hunt for it: what you are buying, the total price and how it is calculated, how often you will be charged and on which date, how and by when you can cancel, and how long before a renewal payment you will be sent a reminder.

A reminder notice will be sent to you before each renewal payment becomes due, stating when the renewal will be taken, how much it will be, and how to cancel before you are charged. You may cancel at any time by emailing hanne@hannearts.co.uk; you do not have to give a reason and there is no cancellation charge. Your cancellation takes effect from your next payment date. Where a reminder notice is not sent or cancellation is made unreasonably difficult, you may have the right to cancel the contract without penalty.

Intellectual property rights

My limited license to you. The Website is owned solely by Hanne Arts, and it is protected by copyright, trademark and other intellectual property laws. If you view, purchase, access or use the Website, you agree not to use this Website in any way that infringes on these rights.

When you view, access, use or purchase any part(s) of this Website, you agree that:

Copying, duplicating and/or plagiarising part(s) of the Website, whether or not the content is claimed to be your own, violates these T&C and is considered theft. Theft may be prosecuted to the full extent of the law.

Intellectual property rights extend to all parts of this Website, including but not limited to all the information, resources and any other content and materials. Any graphics, videos, blog entries and other materials are therefore accessible in a non-exclusive, non-transferable and revocable manner, and use of the Website is permitted for personal use only (i.e. not for any non-personal commercial use). As such, downloading, saving and/or printing copies of the Website for personal non-commercial use is allowed, provided full attribution (by name) is given (if used electronically, you must also include the link back to the Website page from which the content was obtained), but this limited licence does not extend to commercial use unless you obtain written permission from Hanne Arts beforehand.

Downloading, saving and/or printing copies of part(s) of the Website in no way transfers ownership. Any content and services on this Website remain the sole property of Hanne Arts.

Copying, sharing, printing, republishing or otherwise disseminating in any manner or medium any part(s) of this Website requires written permission and authorisation from Hanne Arts. Copying, sharing, printing, republishing or otherwise disseminating any part(s) of this Website without such authorisation is considered theft and may be prosecuted to the full extent of the law.

Likewise, if in good faith you believe that any part(s) of this Website infringes upon any copyright owned by you and was posted on this Website without your formal consent, it is your right to request by email for this information to be removed from the Website. Please provide evidence within this email.

All rights not expressly granted in these T&C are reserved by Hanne Arts.

Your license to me. You agree that you will not use this Website in any way that causes, or is likely to cause, the Website or access to the Website to be interrupted, damaged or impaired in any way. By posting, submitting or communicating through this Website, you agree that you are the owner of all such materials or have the authority to disseminate this information, and that you are aged 18 years or over. You agree only to communicate information pertaining to yourself and to purchase content for yourself or for another person for whom you are legally permitted to do so or for whom you have obtained the express consent to provide their personally identifiable information.

When you voluntarily post, comment or communicate through this Website — for example a public comment or review — you grant Hanne Arts the right to display that contribution as part of the current or future Website, for example as a testimonial displayed on the Website. This does not extend to private communications sent to me, or to any material you have not chosen to post publicly. You may at any time ask me to delete this information, and I will do so unless I am required to retain it by law. Nothing here overrides the testimonial rules in the Disclaimer, which require your separate consent before any name, photograph or video is used. For more on this, see the Privacy Policy.

You agree that Hanne has the right but not the obligation to use any contributions from you.

Privacy

See the Privacy Policy for details of how your information is handled, including the lawful bases for processing, retention periods, international transfers and your rights. By using this Website you agree that information may be collected and used in accordance with that Privacy Policy.

Personal responsibility, assumption of risk, no endorsement and third parties/affiliates

Information provided on this Website should be used for education and information purposes only. As set out in the Disclaimer (please read that thoroughly), by viewing, accessing and using this Website, you agree that you are doing so voluntarily and that you are solely and personally responsible for your decisions, actions and any results or consequences thereof, now and in the future. Any ideas and suggestions provided on this Website express my personal views and opinions and are not medical, mental health or financial advice. In addition, any linked websites, materials and resources whereby you leave this Website are not controlled by Hanne Arts and are beyond the scope of this Agreement; visiting or otherwise using these websites is at your own risk and your own discretion. Hanne Arts makes no warranties about the opinions expressed, nor the accuracy, reliability or safety, of any of the content on these other websites. Links do not imply endorsement.

Under no circumstances will Hanne Arts be held liable for express, implied, incidental, consequential or any other damages arising from your access to and use of this Website, including but not limited to reasons of negligence, action or inaction. This applies even if Hanne Arts has been advised of the possibility, or could have foreseen the possibility, of the damage occurring.

Modifications to this agreement

I may revise this Agreement at any time at my own discretion. Your continued use of this Website means that you agree to be bound by the revised Agreement. Any modifications will become effective on the date they are first posted to this Website. Where a change is material, I will notify you by email and/or by a prominent notice on this Website. It is your responsibility to review the terms to apprise yourself of modifications.

Miscellaneous

Should any provision of these T&C be or become invalid, illegal or unenforceable under applicable law, the other provisions shall not be affected and shall remain in full force and effect.

The headings of these T&C are provided for convenience only and shall not affect their construction or interpretation.

As for program enrolment, private 1:1 coaching, and any other content and services provided on this Website, please also refer to their specific agreements, which prevail in the event of disagreement/conflict. These content-specific agreements can be emailed to you upon request and will also be communicated to you via email automatically if and when you sign up for any of these services (if and where they differ from the Agreements set out on this Website’s Disclaimer, Privacy Policy and T&C pages). You agree to keep the terms of these Agreements private and confidential.

Governing law

These T&C, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or the Website, are governed by and construed in accordance with the laws of England and Wales, and the courts of England and Wales will have exclusive jurisdiction.

Contact

By using the Website you agree to all parts of the above T&C, as well as the Disclaimer and Privacy Policy. If you have any questions about this Agreement, please contact Hanne Arts at hanne@hannearts.co.uk.